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About Us Gardeningthoughts Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Gardeningthoughts Ltd.
Unit 5, Greens Road Yaxham Road Industrial Estate Dereham Norfolk NR20 3TG United Kingdom
Phone: Tel: 01603 - 551989
Fax: Fax: 01603 - 551989
Email: info [at] gardeningthoughts [dot] co [dot] uk
VAT Registration Number 854874385
Company Reg: 4009815
These terms do not affect your statutory rights as a consumer
The person, company or organization purchasing goods or services from 'The Company, as shall be entered within the 'customer' section of all Company sales order/invoice documentation.
THE CUSTOMER
The listed terms and conditions shall apply to the sale and supply of garden products by Gardeningthoughts ('The Company'), to the entity hereby referred to as 'The Customer'.
RETENTION OF TITLE / OWNERSHIP
Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should the 'The Customer' obtain goods prior to full order payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
COMPLAINT
In the event of any complaint or grievance, 'The Customer' is to firstly make contact by telephone on 01603 - 551989, Monday-Friday 9am-5pm GMT or by email info@gardeningthoughts.co.uk, stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining 'The Company's' position and course of action within 2 working days of the issue being raised. Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.
CANCELLATIONS
In line with The Distance Selling Regulations, 'The Customer' shall have a period of seven (7) working days, starting the day after receipt of the goods, within which time they may cancel their order for a product. Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed. It should be noted that if 'The Customer' decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, 'The Customer' shall incur the cost of return . Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and certainly within 30 days of the cancellation date.
Please note that on all buildings where a deposit is required this is NON-REFUNDABLE.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit cards and PAYPAL. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Schedule Free delivery throughout mainland UK, unless otherwise stated. We are only able to deliver within the UK at present.
On receipt of your order, we will confirm the order and delivery time.
Consideration should be given to the size and weight of some products. Where restrictive access is a problem please let us know, or deliveries will be made to kerb-side only.
We will endeavor to deliver your product as soon as possible and will always notify you of the expected delivery date.
Whilst every attempt is made to deliver your order promptly and in perfect condition. Gardeningthoughts Ltd. denies any liability for consequent loss or expense caused by faulty items or delay in despatch/delivery. In the event of an express delivery arriving outside the specified time, your delivery charge will be refunded. This is the limit of our liability. We strongly recommend that no arrangements for installation involving third party contractors are made until you are in receipt of your goods & have checked that they are satisfactory.
Postcode area's in the UK are:
EAST ANGLIA
AL = St. Albans, Hertfordshire
CB = Cambridge, Cambridgeshire
CM = Chelmsford, Essex
CO = Colchester, Essex
EN = Enfield, Middlesex
IG = Ilford and Barking, Essex
IP = Ipswich, Suffolk
LU = Luton, Bedfordshire
MK = Milton Keynes, Buckinghamshire
NR = Norwich, Norfolk
PE = Perterborough, Cambridgeshire
RM = Romford, Essex
SG = Stevenage, Hertfordshire
SS = Southend-on-Sea, Essex
WD = Watford, Hertfordshire
LONDON
E = East London
EC = City of London
N = North London
NW = North West London
SE = South East London
SW = South West London
W = West End, London
WC = West Central London
MIDLANDS
B = Birmingham, West Midlands
CV = Coventry, West Midlands
DE = Derby, Derbyshire
DY = Dudley, West Midlands
LE = Leicester, Leicestershire
NG = Nottingham, Nottinghamshire
NN = Northampton, Northamptonshire
ST = Stoke-on-Trent, Staffordshire
WS = Walsall, West Midlands
WV = Wolverhampton, West Midlands
NORTH EAST ENGLAND
BD = Bradford, West Yorkshire
DH = Durham, County Durham
DL = Darlington, North Yorkshire
DN = Doncaster, South Yorkshire
HD = Huddersfield, West Yorkshire
HG = Harrogate, North Yorkshire
HU = Hull, North Humberside
HX = Halifax, West Yorkshire
LN = Lincoln, Lincolnshire
LS = Leeds, West Yorkshire
NE = Newcastle, Tyne and Wear
S = Sheffield, South Yorkshire
SR = Sunderland, Tyne and Wear
TS = Teesside, Cleveland
WF = Wakefield, West Yorkshire
YO = York, North Yorkshire
NORTH WEST ENGLAND
BB = Blackburn, Lancashire
BL = Blackpool, Lancashire
CA = Carlisle, Cumbria
CW = Crewe, Cheshire
FY = Blackpool, Lancashire
L = Liverpool, Merseyside
LA = Lancaster, Lancashire
M = Manchester, Lancashire
OL = Oldham, Lancashire
PR = Preston, Lancashire
SK = Stockport, Cheshire
SY = Shrewsbury, Shropshire
TF = Telford, Shropshire
WA = Warrington, Cheshire
WN = Wigan, Lancashire
CH = Chester, Cheshire
SCOTLAND
AB = Aberdeen
DD = Dundee, Angus
DG = Dumfries and Galloway
EH = Edinburgh, Midlothian
FK = Falkirk, Stirlingshire
G = Glasgow, Lanarkshire
HS = Isle Of Lewis, Outer Hebrides
IV = Inverness
KA = Kilmarnock and Ayr, Ayrshire
KW = Kirkwall, Caithness
KY = Kirkcaldy, Fife
ML = Motherwell, Lanarkshire
PA = Paisley, Renfrewshire
PH = Perth, Perthshire
TD = Galashiels, Selkirkshire
ZE = Shetland Islands
SOUTH CENTRAL ENGLAND
GU = Guildford, Surrey
HA = Harrow, Middlesex
HP = Hemel Hempstead, Hertfordshire
OX = Oxford, Oxfordshire
PO = Portsmouth, Hampshire
RG = Reading, Berkshire
SL = Slough, Buckinghamshire
SN = Swindon, Wiltshire
SO = Southampton, Hampshire
SP = Salisbury, Wiltshire
UB = Southall and Uxbridge, Middlesex
SOUTH EAST ENGLAND
BN = Brighton, East Sussex
BR = Bromley, Kent
CR = Croydon, Surrey
CT = Canterbury, Kent
DA = Dartford, Kent
KT = Kingston-upon-Thames, Surrey
ME = Medway, Kent
RH = Redhill, Surrey
SM = Sutton, Surrey
TN = Tonbridge, Kent
TW = Twickenham, Middlesex
BA = Bath, Avon
SOUTH WEST ENGLAND
BH = Bournemouth, Dorset
BS = Bristol, Avon
DT = Dorchester, Dorset
GL = Gloucester, Gloucestershire
HR = Hereford, Herefordshire
PL = Plymouth, Devon
TA = Taunton, Somerset
TQ = Torquay, Devon
TR = Truro, Cornwall
WR = Worcester, Worcestershire
WALES
CF = Cardiff, South Glamorgan
LD = Llandrindod Wells, Powys
LL = Llandudno, Clwyd
NP = Newport, Gwent
SA = Swansea, West Glamorgan
OTHER REGIONS
GY = Guernsey, Channel Islands
JE = Jersey, Channel Islands
IM = Isle Of Man |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All products are including 20% VAT. |
| Credit Card Security For our customer security we operate a secure server system from THAWTE, we process credit card transaction through Secure trading. Your credit card details and other sensitive information are passed through this process thus ensuring your complete piece of mind. The server facility operates to a 128bit level of encryption, the strongest commercial level of secure encryption currently available. All entering, transfer, storage and collection of your payment details shall be undertaken securely, always using the same 128bit level of encryption. Your payment details shall never be transferred by any unsecured method, such as by email or post. |
Guarantee Guarantee. The timber on the Log Cabins need treatment and should be treated within 14 days after erection if possible.
Please note that; Wood is a living product. Small cracks and twisting may occur. This is quite normal, but does not affect its quality. |
| Reaching Us If you need to contact us, please email us using the link on the contact page, alternatively, you can contact us on Tel: 01603 - 551989 , Fax 01603 - 551989 or write to us at Unit 5, Greens Road Yaxham Road Industrial Estate Dereham Norfolk NR20 3TG United Kingdom |
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us. |
Returns Policy All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature. If however the goods are considered faulty within seven (7) days after receipt of the goods, such to the rare extent that a full replacement is required, we shall arrange with the manufacturer to collect the goods andsupply a merchantable replacement or offer a full refund after collection if appropriate. If the goods are considered to have been damaged after delivery and while upon the customers property a return or repair or refund of the goods shall not be accepted by Gardeningthoughts Ltd.
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